FOO101 Front Office Operations Assessment Assessment 4: Case Study Report Individual/Group Individual Length 2000 words (+/-10%) Learning Outcomes a) Describe the relationship between the front office and the other hotel departments, and the tools required to facilitate this relationship b) Analyse the key success factors in relation to guest satisfaction c) Apply the full range of Front Office operations including preparation for guest arrivals, welcoming and registering guests, and organising guest departures d) Apply the full range of Front Office operations including preparation for guest arrivals, welcoming and registering guests, and organising guest departures. Submission By 11:55pm AEST/AEDT Sunday of Week 11 Weighting 20% Total Marks 100 Context: People travel for a variety of reasons requiring different facilities and levels of luxury to suit their needs and budgets. To target specific consumer markets, hotel organisations have diversified their portfolios by opening a range of brands. These organisations have developed specific structures and operations that align to each brand’s purpose to allow consumers to clearly define the differences between each brand. The Rooms Division and Front Desk departments play a key role in the success of each hotel’s operations, quality of service and guest satisfaction. This assessment will allow students to develop an understanding of the facilities, operations and services that differentiate a luxury brand from a budget brand. Students will also investigate the different responsibilities of t
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FOO101 Front Office Operations Assessment Assessment 4: Case Study Report… 1 answer below » was first posted on June 29, 2020 at 7:51 am.
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