For this case assignment, you will be assuming the role of a lead person on a technology advisory committee at a large regional medical center.
The medical center has struggled with ongoing problems related errors surrounding patient medication, misplaced lab results and delays in updating patient charts. Physicians complain that they must often make their rounds with incomplete or delayed patient information. At the same time, the nursing staff has expressed concerned with incomplete or incorrect orders from physicians and that lab and radiology orders are difficult to track. Nurses also complain that nursing assistants make frequent errors in properly recording patient vitals. To make matters worse, the administration is deeply concerned about an increase in the number of critical incidences related to incorrectly medicated patients.
The Chief Technology Officer (CTO) is confident that many of the problems could be alleviated if healthcare professionals were better able to access and leverage information systems anytime, anywhere, and preferably nearest to the point of patient care. Accordingly, the CTO has tasked you and the advisory committee with drafting an excutive summary outlining what relevant technology solutions are available, along with recommendations of how they should be used to correct the ongoing problems, increase efficiencies and improve the overall quality of patient care. The CTO also advises that the committees report will be presented to the board of directors, so she recommends that the overview and recommendations be supported with case examples from other healthcare institutions.
Remember, the board is comprised of busy healthcare and management executives that do not have a great deal of technical knowledge related to information technology systems. Accordingly, keep your summary informative but concise, and also target it at the executive management level.
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